Bahamasair have devoted extensive resources and efforts to ensure our customers and their bags travel on the same flight. In the event your checked bags do not arrive on your flight, reasonable efforts will be made to ensure that the bag is returned to you within 24 hours for flights within the U.S. Since we cannot guarantee the delivery of baggage carried by another airline, our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination. Returning your bags may take longer on international flights due to flight duration, frequency of flights, or Customs & Immigration procedures at the destination airport. Bahamasair will attempt to contact customers whose unclaimed checked baggage contains contact information.
If you are unable to locate a bag upon arrival, you should notify a baggage service agent prior to leaving the airport. At that time, the bag delivery procedure will be explained. You will be given a local or toll-free phone number that can be used for follow-up. For all Bahamian locations, the number is 242-377-8451 ext 20132/2156.
For international locations, hours of operation may be limited, but a local phone number will be provided so that you may obtain baggage information.
Once a delayed or misrouted bag is located, a delivery company will return the bag to your local address at our expense. Listed below are some circumstances that may inhibit our ability to return your bags within 24 hours.
- No local name/address/phone number is provided
- You are located at a remote location or an “unreachable” address, such as a cruise ship or a camping site
- You changed your delivery address, but did not notify us
- We have limited flight schedules to your destination
- Operational circumstances prevent Bahamasair from being able to locate or deliver your bags within this time frame
Although statistics suggest it is highly likely your luggage will arrive with you, there is a slight possibility it might inadvertently be misrouted. For this reason, it is important to place your name, address, and telephone number(s) on the outside and inside of your bag. This will also make your bag easier to identify when claiming it at your destination. You should also carry certain items onboard with you. These could include, but are not limited to, travel documents, medication, jewelry, cash, keys, business documents, electronics, or other items of particularly high personal value.